When you make a Summerwood purchase, we are committed to ensuring the smooth and timely delivery of your structure. Your kit will receive the proper care and attention from the moment it leaves our warehouse to when it arrives at your door. Please note that the following delivery details pertain to our Canadian customers only. If you live anywhere other than Canada, please switch to our US site (see link at the top of the page) for more relevant information.

Read on to learn more about what you can expect when it comes to shipping in Canada.

General Delivery Information | Before Delivery | Taking Delivery | After Delivery

General Delivery Information

We make it easy to bring Summerwood into your backyard. We ship anywhere in Canada, the United States as well as other locations throughout the world.

If you are located in the Continental US, shipping is included in the price of your kit. For all other destinations, we would be happy to obtain a quote.

Please note that doors, windows and accessories can receive shipping quotes online by entering your postal code or zip code into the ordering page.

Non-Local (Outside the Greater Toronto Area & Southern Ontario):

We make every effort to provide accurate freight estimates when you place a Summerwood order. However, you may be subject to additional freight costs under the following circumstances:

• Limited Delivery Access

  Our product is delivered on a 53' truck (e.g. large moving van). If your street or property cannot accommodate our truck, we can arrange for delivery in a smaller truck. A cartage fee of $295 will apply.

  Cartage fees are required if:

  • You live in a location where large trucks are prohibited (e.g. cul-de-sac, one-way street or gated community)
  • There are obstructions such as low power lines or overhanging trees
  • You live in a rural or cottage location where access and navigation may be a complex issue
  • You live in a very remote location, far from urban centers

  You will be notified of any surcharge prior to shipping.

• Waiting Time

  Freights companies allow for a window of one hour for the unloading of our products. If a substantial amount of additional time is required, a charge of $75 per hour will apply. To avoid extra costs, please anticipate and be prepared for the arrival of your kit.

  • Local (Greater Toronto Area):

  Your kit will arrive on a small flat bed trailer that we will deliver and leave in your driveway. Please arrange to unpack it and offload the pieces before the following day. We will return to collect the trailer around the middle of the following day. Most of our local skids are packaged so the wall sections are laying flat down, which is much more convenient and faster for the offloading process.

  Please allow 30-60 minutes to complete the offloading. You should only need a utility knife and some elbow grease!

  If you live within the GTA, you are not required to be home for the delivery or the trailer pick-up. Please ensure that you will be available to offload the skid(s) the afternoon/evening of the delivery date or the morning following. Remember, it is your responsibility to arrange for the disposal of the skid and packaging material.

Before Delivery

• All Canadian Customers:

The delivery timeline for your Summerwood order usually occurs as follows:

• Days Prior

  A Customer Care Representative will call you to confirm that your order is on schedule for delivery. In the unlikely event there are production delays, we will notify you at this time.

• Prior to Delivery

  The freight company will call to inform you that a delivery truck has been booked. This usually occurs the week of your scheduled delivery and they will give you a tentative delivery date.

  

  Please note that Summerwood selects freight partners with great care and sometimes, due to circumstances beyond our control, your delivery schedule may be adversely affected.

  We are committed to providing excellent service and strive to keep delivery schedules as precise as possible. If your delivery is affected, we thank you for your patience and understanding as we and our freight partners work to ensure the proper delivery of your Summerwood product.

  If you have any questions or concerns about the delivery of your Summerwood product, please Contact Us.

Taking Delivery

When your Summerwood order arrives, you can expect the following:

• Skids

  

  When you purchase a Summerwood product, we ensure that your building kit is as complete, organized and securely packaged as possible.

  We deliver our products on skids. For pre-assembled kits, the skids are built with legs and plywood; for pre-cut kits, the skids have legs, strapping and :w sheathing. Each skid provides a strong foundation and compact way to house all the materials you require to assemble your Summerwood structure. Each skid is shrink-wrapped and/or tarped to ensure your skid is protected during delivery. For additional support, nylon bands are wrapped around each skid (except on pre-assembled structures). Please note you will be responsible for disposing the skid material, often it is useful anyway.

  Depending on the size of your kit, the weight and dimensions of your skid will vary.

• Off-loading Service

  Your Summerwood kit is packaged so that it is generally unloaded piece-by-piece for a pre-cut structure, and section-by-section for a pre-assembled structure.

  Pre-assembled kits require the removal of screws prior to the unloading of your kit. Ensure that you have a power drill - a cordless one is recommended - to properly remove the screws. A drill bit is attached to the outside of your kit.

  We recommend having two or more people on hand to help you when your kit arrives. We make every effort to carefully package your kit to ensure it is easy to take apart, but please use great care when off-loading your kit components and transferring them to your assembly site.

  All customers are responsible for taking their skid apart and moving each component of their structure off the Summerwood truck. Be sure to clear an area on your property to store your Summerwood product; this will save time and any added expenses.

  Generally, pre-cut kits require two people's help while pre-assembled kits require three or more strong bodies, depending on the size of your structure. For example, in most cases, two people are required to off-load a pre-assembled gazebo wall, while two to three people are required to unload a large cabana wall.

  Our drivers may be able to help; however, due to insurance liabilities they are often restricted from doing so. For a fee of $295, we can arrange to have your kit unloaded and placed in your driveway. We are happy to help you off-load your kit from the Summerwood truck but cannot accommodate moving it to the assembly site if it is different from your delivery address. If you have any questions about how to off-load your Summerwood kit, please Contact Us

After Delivery

If you have any questions or concerns about your kit after it arrives and is off-loaded, please Contact Us. Check your kit to ensure all the materials and structural components are complete and undamaged. We are available to answer your email and phone inquiries seven days a week, so don't hesitate to contact us before, during and after your Summerwood structure has been completed.